Dear Cristalina Customer,
It is the last post as Washington Water will be taking ownership of the Cristalina Water system this week. For those of you with past due balances, they are still due to Cristalina and you will be getting a letter from us if you still have a balance on your account. I know for some of you a payment plan is needed and we are happy to work with you. Otherwise past due balances are going to be sent to Grimm collection agency.
You next billing out in November will be from Washington Washington Water, you will make those payments directly to them.
I want to thank those of you who have been wonderful customers over the years! I hope you will be happy with Washington Water as your service provider.
Thursday, October 30, 2014
Thursday, November 7, 2013
Tuesday, November 5, 2013
You will be getting a notice at your home today.
I am so sorry, better safe than sorry.
I am so sorry, better safe than sorry.
Posted by Maria at 10:40 AM
Saturday, November 2, 2013
I was just informed from the water operator that the power going out ended up tripping your circuit breakers. We have an electrician going out there now. I will repost when water is back on, but I am sure you will know before I do.
Posted by Maria at 1:19 PM
Friday, November 1, 2013
By early next week we will have our audit complete. I have already started contacting some of you. It looks like a few people's payments were credited to the wrong account and there were a few double entries of payments. In addition to some payments that were paid but not credited properly to the right person's account. You will be receiving a statement next week with the outlined adjustments if there are any and of course credited any late fees if there are any incurred due to the error. We have also started sending out disconnection notices for those who are delinquent due to non payment. We should have everything square and up to date so that we can send the billing to a management company. Thank you for your patience.
Posted by Maria at 5:43 PM
Wednesday, October 23, 2013
Boil-water advisory lifted for Cristalina Water customers near Ravensdale
OLYMPIA ¾The almost month-long boil-water advisory for Cristalina Water Co. near Ravensdale ended today, according to the state Department of Health.
A professional water system management company has made repairs, disinfected the water system, and collected multiple sets of water samples for lab analysis. Tests on those samples show the water now meets safe drinking water standards.
The advisory was issued Sept. 28 after potentially harmful fecal coliform bacteria were detected in water quality monitoring samples. The advisory affected 85 homes in rural east King County.
The state Department of Health inspected the water system on Sept. 30 and found a number of significant maintenance problems and no system operator in “responsible charge” of the utility.
The agency worked closely with the system owner to bring in an approved water management company to take over operations and make needed repairs in order to lift the boil-water advisory.
The department is also working with the owner and the state Utilities and Transportation Commission to develop a long-term strategy for the future of the water system.
“We know this advisory has been a challenge for residents served by Cristalina Water Company,” said Heather Bartlett, acting director of the agency’s Office of Drinking Water. “We’re now headed toward a long-term solution that will help ensure safe and reliable drinking water for years to come. Boiling water is inconvenient at best, but we didn’t want to take a chance on even one person getting sick.”
Since the boil advisory took effect, there have been no confirmed reports of illness that could be directly linked to the Cristalina water system.
Cristalina customers who have questions about their drinking water can call 425-736-4936.
Posted by Maria at 3:58 PM