Thank you to all of you that let me know what was going on with the Cristalina Billing. The prior bookkeeper had been doing it for several years and told me that everything was running smoothly and that she had been doing her job of billing and posting monthly. It was discovered that was not the case. I have only found out a few weeks ago about the situation. I have taken immediate action. Stephanie Opsteeph Norris no longer represents Cristalina in any way. I am taking this very seriously and there is going to be legal action.
We are reviewing every deposit and bank statement since her hire. Your last months meter readings will be hand written on your bill as many of you have requested this information. This months meter reading will be posted on the bill. There will be a review to make sure that you have received all of your bills and that your accounts have been properly credited with your payment.
The meter reader reported back that many of you are concerned about the water company yesterday. I understand, and as manager I wanted to let you kmow I am working on the situation. I have personally been working every day for 8 to 12 hours a day for the past 9 days on organizing the system. I have also brought in help as I am not a bookkeeper in any way.
This months bill should be in the mail by Tuesday. The meters were read on Saturday. I will post a confirmation when the mailing went out. I will also be contacting many of you. I want to thank you all for your support in this very trying situation.
Maria Lindberg, Manager.
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